iQor Bethlehem, PA 2017-03-31

Looking for an opportunity to advance your career? Do you want to build new skills and take on new responsibilities? Are you considering moving to a new part of the world? We provide business process outsourcing and product support services to the world’s top brands. If you’re looking for new experiences, look first to iQor.

We are seeking a Call Center Supervisor for our Bethlehem Center of Excellence.

Ability to tactfully and diplomatically balance personnel related issues with daily operational tasks, while effectively communicating with clients and peers, is essential

Demonstrated communication skills, teamwork/collaboration, and interpersonal skills are a must

Understanding the specific goals of the programs in the areas of performance, productivity and quality

Identify gaps in performance, productivity and quality.

Identify work/project opportunities and implement innovative approach, to maximize efficiency and maintain high morale

Provide coaching and development on a daily basis

Foster an environment reflective of client’s expectations

Identify and resolve operational, performance and training issues or concerns

Maintain positive, consistent and effective communication

Develop and deploy motivational incentives and programs

Perform employee evaluations, monthly

Understand and implement company policies and procedures such as Code of Conduct, Attendance, Dress Code and Sexual Harassment

Resolve escalated customer calls, with urgency

Other duties as assigned

Proven ability to coach agents to obtain desired results

Solid Team Player

Ability to multitask

Strong interpersonal skills

Excellent written and verbal communication skills

Proven leadership skills

Ability to coach and train in a positive manner

Strong analytical skills

Ability to be proactive

Proficient in desktop stgorzdrav31.rus, Microsoft Word, Outlook, Access and Excel (SAP and or Synergy, a plus)

iQor is an AA/EEO employer. M/F/D/V
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