Customer Service Representative Full Time Livernois and Lyndon Detroit

Comerica Bank Detroit, MI 48238 2016-10-26

Customer Service Representative
The Customer Service Representative (CSR) is responsible for contributing to the overall success of a Retail Banking Center by meeting or exceeding sales goals, achieving prescribed customer service levels and executing operational objectives. This position's work schedule involves evenings and occasional Saturdays and requires the lifting and movement of currency/coin packages weighing up to 25 pounds.

Position Competencies
Successful incumbents have composure, listening skills, a drive for results, time management, are customer focused, and have the ability to develop peer relationships.

Position Responsibilities:
1. Sales/Service
a. Meet or exceed individual goals for sales and referrals. Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
b. Responsible for developing an in-depth knowledge of consumer products and services; referring loans and deposit products to consumer and small business customers and prospects.
c. Uncover customer needs through the use of probing techniques and other sales tools.
d. Conduct outbound calls by using referral sources, walk-in sources, telephone or in-person calls.
e. Actively participate in sales meetings and offer creative ideas.
f. Provide transactional customer service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions.
2. Operations
a. Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures. Ensure compliance and completion of necessary compliance related training.
b. Adhere to all Banking Center audit and compliance standards.
c. Control losses by following policies and procedures.
3. Teamwork
a. Assist management with daily activities as assigned.

No relocation assistance is provided for this position.

Travel is not required of this position.

  • High School Diploma or GED
  • 6 months of Retail or Financial sales experience OR 2+ years of US Military service
  • 1 year of Customer Service experience
  • 1 year of personal computer, system data entry or Internet search experience
As a part of our review and selection process, you may be invited to complete a Video Interview for further consideration

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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