Customer Service Representative Full Time Livernois and Lyndon Detroit

Comerica Bank Detroit, MI 48238 2016-10-26

Customer Service Representative
The Customer Service Representative (CSR) is responsible for contributing to the overall success of a Retail Banking Center by meeting or exceeding sales goals, achieving prescribed customer service levels and executing operational objectives. This position's work schedule involves evenings and occasional Saturdays and requires the lifting and movement of currency/coin packages weighing up to 25 pounds.

Position Competencies
Successful incumbents have composure, listening skills, a drive for results, time management, are customer focused, and have the ability to develop peer relationships.

Position Responsibilities:
1. Sales/Service
a. Meet or exceed individual goals for sales and referrals. Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
b. Responsible for developing an in-depth knowledge of consumer products and services; referring loans and deposit products to consumer and small business customers and prospects.
c. Uncover customer needs through the use of probing techniques and other sales tools.
d. Conduct outbound calls by using referral sources, walk-in sources, telephone or in-person calls.
e. Actively participate in sales meetings and offer creative ideas.
f. Provide transactional customer service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions.
2. Operations
a. Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures. Ensure compliance and completion of necessary compliance related training.
b. Adhere to all Banking Center audit and compliance standards.
c. Control losses by following policies and procedures.
3. Teamwork
a. Assist management with daily activities as assigned.

Relocation
No relocation assistance is provided for this position.

Travel
Travel is not required of this position.

  • High School Diploma or GED
  • 6 months of Retail or Financial sales experience OR 2+ years of US Military service
  • 1 year of Customer Service experience
  • 1 year of personal computer, system data entry or Internet search experience
As a part of our review and selection process, you may be invited to complete a Video Interview for further consideration

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Apply This Job

Related pages


chevrolet branson mochilis apply online brinkertubelite njlowes home improvements careerszoku salontrue religion brand jeans careerswww jcpenney job applicationcareers in woolworthscj berrymorescyracom locationshutchinson sealing systems careersmandarin hotel by centre pointtarget interview questions cashierwww carsprotectionplus comfoot locker corporate phone numbersafeway career centercr england etoolstarbuck careersnabors industries jobserpanalystskmart nz careersdchacuradillards job application onlinetesco vacancies application formgolden corral applicationmasonicare careersdairy queen pay ratenike factory rosemonthow to apply for winn dixie onlineobgyn altoona paiss facility services careerssam's club corporate officejcpenney applicationhome depot employment application pdfmedwiz pharmacypowershares careersnationalgrid.com careersfriends of homeless animals aldie vaaldis warehouse careersislington gazette jobskmart jobs application form onlinejob vacancies at john lewisikea co worker loginsmash burger applicationhow much tj maxx payaldi grocery employmentfujiyama sushi colorado springssales advisor h&mcomcast employment opportunitiesfamous footwear corporate office phone numberhyvee job applicationwinn dixie perry flkeyes van nuys audiapply at chiliscareers at enbridgeapplication letter sample for civil engineernordstrom customer service specialistsafeway pharmacy cheney wa hourscomcast installer jobsapply famous footweargoldmark careerscfsc jobsriverside animal hospital coral springswww.walgreen careers.comherb philipsons oneidawilco oregon city hourstraderjoes jobsshopko trenton mocornerstone staffing fort worth texastexana jobschuck e cheese hayward cafamous footwear locations azelementis new martinsville wvpelicancases comjobs at nchpsi staffing albertville alhobby lobby in omaha nehobby lobby careermattress depot northgateramp agent jobs in houston txcareers.hollister.comlifeguard resume samplerocky mountain gastroenterology lakewood